How can we help?
Help & FAQs
Getting Started
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://maidcleanup.launch27.com/login/
Please check our service area locations here. If you dont see your location listed, please contact us as we are always adding new service areas!
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & Policies
Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises.
Log into your account at https://maidcleanup.launch27.com/login/ and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
If you’re not content with your cleaning, we will come out and re-clean (within a 48 hour window).
Manage Your Account
Visit our customer page at https://maidcleanup.launch27.com/login
You can submit a password change request on the customer login page at https://maidcleanup.launch27.com/login
Log into your account at https://maidcleanup.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://maidcleanup.launch27.com/login and update your address on file.
Log into your account at https://maidcleanup.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & Safety
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.