Terms and Conditions
Terms of Service
Thank you for choosing Maid Cleanup! Please look over the terms below. We are excited to get going in providing you with excellent service.
1. Home Condition
For flat fee jobs, if the condition of the home requires more extensive cleaning than what average cleaning standards require, Maid Cleanup or your cleaner may propose a new flat fee to perform the service. If the client is not available to approve the increased fee, Maid Cleanup has the right to refuse service.
2. Recurring Service & Frequency Discounts
Discounted rates for weekly, every-2-weeks, and every-4-weeks plans reflect the ongoing nature of recurring service and apply to your recurring cleanings. The initial cleaning of a recurring plan is billed at the standard one-time rate, since a first visit typically takes longer to bring a home up to maintenance level. (In some cases — for example, a home that has been professionally cleaned recently — we may agree at booking to waive the standard initial rate.)
If a recurring plan is cancelled before the second cleaning, or visits are skipped so that service is less frequent than the plan booked, we reserve the right to bill the initial cleaning at the standard one-time rate and/or adjust your rate to match the actual frequency of service. Discounts cannot be combined.
3. Extras
Extras (such as inside the fridge, inside the oven, inside cabinets and drawers, interior windows, baseboards, garage, patio, blinds, ceiling fans, pet hair, and laundry) must be selected at the time of booking so that enough time is scheduled for your cleaning. On recurring plans, Extras selected at booking are included in the first cleaning only, except where the booking form notes otherwise (for example, Pet Hair and Load of Laundry apply to every visit). You can add an Extra to any later visit, or ask us to adjust your ongoing rate to include it every time. Extras requested on the day of the cleaning are subject to available time and an adjusted fee.
4. Preparing Your Home
Cleaning professionals do their best work on clear surfaces. Please pick up clothing, dishes, toys, and other household items before your cleaning so that the scheduled time goes toward cleaning rather than tidying. If you would like help with organizing or decluttering, just let us know in advance so the time can be built into your booking.
5. 48 Hour Cancellation/Reschedule
Cancellations require 48 hours advance notice to avoid a $25 cancellation fee. Please consider how late cancellations may negatively impact the cleaning professional’s earning potential for the day. Without enough notice, it is difficult for us to find replacement bookings.
6. Accessibility & Lock Out
Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc.). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a $45 fee for the time and travel. The arrival time is a window of time, given to you at the time of booking.
7. Final Walk-Through & Satisfaction Guarantee
For one-time cleanings, we recommend that you meet the cleaners in the home at the end of the cleaning to do a final walk through. In this walkthrough, you can make sure that everything has been completed to your liking. If you cannot do a final walk through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a party, cleaning before a landlord’s final walk thru, etc.).
Please note that if you are not satisfied with your cleaning, the first step is to request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. Cleaning professionals take much pride in their work and customer satisfaction. Because fees are based on the cleaning services and time provided, we do not offer refunds. Our remedy for quality concerns is our 100% satisfaction guarantee: a free re-clean of the areas of concern, requested within 48 hours of your cleaning.
8. Payment Due When Services Are Rendered
We accept Visa, Mastercard, Discover, and American Express. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning via email.
9. Independent Cleaning Professionals — We Are a Referral Agency
Maid Cleanup is a cleaning referral agency. We match clients with experienced, independent cleaning professionals, handle booking and scheduling, process payments, and provide customer support — but we do not perform cleaning services ourselves. The cleaning professionals we refer are not employees or agents of Maid Cleanup. Each is an independent contractor (IRS Form 1099) who operates their own business and controls the manner and means by which the cleaning work is performed.
10. Property Damage, Loss & Theft
Because cleaning professionals are independent contractors, each professional is solely responsible for their own work, including any claim of property damage, loss, or breakage arising from a cleaning. If something is damaged during your cleaning: document it (photos help), report it within 48 hours, and raise the claim directly with your cleaning professional — we will provide their contact information and help facilitate communication. Maid Cleanup does not assume liability for, and is not an insurer of, the acts or omissions of the independent professionals it refers.
If you suspect theft, contact your local police department; we will cooperate fully with any investigation and suspend referrals of that professional pending its outcome. As a precaution, please secure cash, jewelry, and other valuables before your cleaning.
Our 100% satisfaction guarantee (a free re-clean requested within 48 hours) covers cleaning quality and is separate from this section — it does not create liability for damage or theft claims.
11. Permanent Domestic Referral Placement
A client can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Maid Cleanup. If you wish to do so, we can send additional information. There is a $1000 fee for the services of securing a domestic helper/employee. Hiring a cleaner we referred to you directly, outside of Maid Cleanup, is considered a private placement and will incur the placement fee.
12. Keys
Maid Cleanup does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay any instructions on the method of entry. If you have a lock box on site, please provide the code for your client file notes.
13. Emergencies & Last-Minute Rescheduling
Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.
14. Hourly Cleaning (Labor Hours)
Hourly service is billed at $55 per labor hour, with a 3 labor-hour minimum. A labor hour is one hour of work performed by one cleaning professional. The number of professionals sent does not change the price — a team of two working 2 hours and one professional working 4 hours are both 4 labor hours; a larger team simply spends less time in your home. Hourly fees are based on cleaning time expended. If you find that more cleaning is needed, we are happy to schedule additional time.
15. Time Limits & Additional Time
Hourly bookings are scheduled with a pre-approved maximum number of labor hours. Because we quote sight unseen, some homes take longer than estimated. Cleaning professionals will not go over your approved time (or, on flat-fee jobs, your approved fee) without your permission — so please keep your phone handy on cleaning day. If we cannot reach you, the professionals will stop at the approved limit, even if the job is not finished, in order to respect your budget.
If you book less time than we recommend for your home’s size, the professionals will work from your list of priorities and get as far down the list as time allows.
16. Right to Refuse Service
We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable with the job site, client, or pets. Please keep aggressive or overly friendly pets in a safe area. If your pet(s) are prone to escaping or you are worried about this, please ensure they are placed in a confined area as the cleaning professionals need to enter and exit the door multiple times while servicing your home.
17. Right to Reschedule
In order to respect all clients’ schedule, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.
Web Site Terms and Conditions of Use
1. Terms
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials
(information or software) on Maid Cleanup’s web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Maid Cleanup’s web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid Cleanup at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
- The materials on Maid Cleanup’s web site are provided “as is”. Maid Cleanup makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid Cleanup does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Maid Cleanup or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid Cleanup’s Internet site, even if Maid Cleanup or a Maid Cleanup authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Maid Cleanup’s web site could include technical, typographical, or photographic errors. Maid Cleanup does not warrant that any of the materials on its web site are accurate, complete, or current. Maid Cleanup may make changes to the materials contained on its web site at any time without notice. Maid Cleanup does not, however, make any commitment to update the materials.
6. Links
Maid Cleanup has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid Cleanup of the site. Use of any such linked web site is at the user’s own risk.
7. Site Terms of Use Modifications
Maid Cleanup may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to Maid Cleanup’s web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
Text messages: By providing your phone number, you consent to receive service-related text messages from Maid Cleanup (such as booking confirmations, appointment reminders, and follow-ups about your inquiry or cleaning). Message frequency varies and message/data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.