Terms and Conditions

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials
   (information or software) on Maid Cleanup’s web site for personal,
   non-commercial transitory viewing only. This is the grant of a license,
   not a transfer of title, and under this license you may not:

    

   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on Maid Cleanup’s web site;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or “mirror” the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid Cleanup at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on Maid Cleanup’s web site are provided “as is”. Maid Cleanup makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid Cleanup does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Maid Cleanup or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid Cleanup’s Internet site, even if Maid Cleanup or a Maid Cleanup authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Maid Cleanup’s web site could include technical, typographical, or photographic errors. Maid Cleanup does not warrant that any of the materials on its web site are accurate, complete, or current. Maid Cleanup may make changes to the materials contained on its web site at any time without notice. Maid Cleanup does not, however, make any commitment to update the materials.

6. Links

Maid Cleanup has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid Cleanup of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Maid Cleanup may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Maid Cleanup’s web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Terms of Service

Thank you for choosing Maid Cleanup! Please look over the terms below. We are excited to get going in providing you with excellent service.

1. Home Condition

For flat fee jobs, if the condition of the home requires more extensive cleaning than what average cleaning standards require, Maid Cleanup or your cleaner may propose a new flat fee to perform the service. If the client is not available to approve the increased fee, Maid Cleanup has the right to refuse service.

2. 48 Hour Cancellation/Reschedule

Cancellations require 48 hours advance notice to avoid a $25 cancellation fee. Please consider how late cancellations may negatively impact the cleaning professionals earning potential for the day. Without enough notice, it is difficult for us to find replacement cleanings.

3. Accessibility & Lock Out

Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc.). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a $45 fee for the time and travel. The arrival time is a window of time, given to you at the time of booking.

4. Final Walk-Through

For one-time cleanings, we recommend that you meet the cleaners in the home at the end of the cleaning to do a final walk through. In this walkthrough, you can make sure that everything has been completed to your liking. If you cannot do a final walk through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a party, cleaning before a landlord’s final walk thru, etc.).

Please note that if you are not satisfied with your cleaning, the first step is to request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. Cleaning professionals take much pride in their work and customer satisfaction. For one-time cleanings, any recleaning of specific areas must be requested within 24 hours.

5. Discounts

Discounts cannot be combined.

6. Payment Due When Services Are Rendered

We accept Visa, Mastercard, Discover, and American Express. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning via email. Cleaning Professionals are not employees of Maid Cleanup. Maid Cleanup is not responsible for property damages or theft.

7. Independent Cleaning Professionals

Maid Cleanup is a cleaning referral agency and not the employer of the domestic worker(s) it referred to you. The domestic worker(s) may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and worker’s compensation, under state and federal law. For additional information contact your local Employment Development and the Internal Revenue Service.

8. Permanent Domestic Referral Placement

A client can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Maid Cleanup. If you wish to do so, we can send additional information. There is a $1000 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a placement fee.

9. Keys

Maid Cleanup does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay any instructions on the method of entry. If you have a lock box on site, please provide the code for your client file notes.

10. Uncontrollable Natural Events

Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.

11. Right to Refuse Service

We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable with the job site, client, or pets. Please keep aggressive or overly friendly pets in a safe area. If your pet(s) are prone to escaping or you are worried about this, please ensure they are placed in a confined area as our maids need to enter and exit the door multiple times while services your home.

12. Right to Reschedule

In order to respect all clients’ schedule, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.